Shipped the same day

Order before 3 PM and we ship your order the same day

Secure payments

Your card information will not be stored on our servers

Free shipping for orders above 50k

You will pay nothing for shipment - our gift for you

Customer Service

Our customer service is at your disposal 7 days a week, 24 hours a day.

Any questions ? Contact us !

FAQ

How do I pay ?

You can order directly from our site by selecting your items, adding them to the basket and finalising your payment. A confirmation e-mail will be sent to you once the order has been validated.

📦 Orders are gathered and shipped every day of the week (except Sunday) from our local warehouse in Cameroon to various pickup points. 🇨🇲

📲 Once our partners receive and register your package at the pickup point, you will get a notification (email and/or SMS) informing you that your package is ready for collection. 📨

⏳ The estimated total delivery time is 2 to 5 business days after shipment. 🚚

 

 

Relay point delivery is available in Yaoundé and Douala. For home delivery, a flat rate of 2,000 FCFA applies.Relay point delivery is available in Yaoundé and Douala. For home delivery, a flat rate of 2,000 FCFA applies.

We currently deliver primarily in Yaoundé and Douala, either to your doorstep or via pickup points.
For your convenience, the following pickup locations are already available:
Yaoundé – Nouvelle Route Bastos
Douala – Bonamoussadi

🎯 To make deliveries even more accessible, new pickup points are being set up across additional neighborhoods in Yaoundé and Douala over the coming months.
Stay tuned — we’re expanding our delivery network to better serve you!

Once your package has been shipped, you will receive a tracking number by email.
You can follow the delivery progress directly from your customer account on ArionExpress.com (if you have one).
As soon as your parcel is handed over to our logistics partner, you will be notified of its availability at the pickup point or for final delivery.

We accept:
✅ Bank cards (Visa, Mastercard)
✅ Mobile Money (MTN, Orange)

Yes! You have 3 days after receiving your order to request a return, under the following conditions:

✅ The item must be new, unworn, and with all original tags
💄 Unopened beauty products can be returned
🚫 Returns that do not meet these conditions will not be accepted

📩 To start a return, please contact our customer service to get a return authorization.
📦 Items must be dropped off at a pickup point in Yaoundé or Douala.

💳 Once approved, your refund will be processed within 10 to 15 business days, depending on your payment method.

Our fashion pieces, accessories, and skincare products are sourced from 🌍 Europe, Asia, and the USA.
They’re shipped to Cameroon and securely stored in our warehouses located in 📍 Douala and Yaoundé.
✅ This allows us to guarantee fast and reliable delivery to local pick-up points for all our customers.

Our team is here for you via:

📧 Email: contact@arionexpress.com
📱 WhatsApp: +33 XXX XXX XXX
📞 Phone: +237 XXX XXX XXX
📝 Or simply use the contact form above!

📆 Customer Service Hours:
🕒 Monday to Friday: 10 AM – 6 PM
🕒 Saturday: 9 AM – 2 PM